FAQ
What is the estimated delivery time for my order?
We aim to process all orders within 1-2 business days. Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 1-2 business days, while expedited options can arrive in as little as 24 hours. Once your order ships, you'll receive tracking information to stay updated.
Do you offer free shipping?
We offer free shipping on orders over AED 300 within the UAE. For orders below this amount, standard shipping rates apply. You can view shipping costs at checkout before completing your order.
Can I change or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately to ensure quick delivery. Due to this all sales are final with no cancelations or returns accepted.
Can I exchange an item?
If you're not completely satisfied with your purchase, and want to exchange, please contact our customer support team at info@one8.co and share full details of why you are not happy with your purchase.
Shipping + Returns
Fast shipping
We understand how important it is to receive your order quickly! That's why we offer fast shipping options for your convenience:
- Processing Time: Orders are processed within 1-2 business days.
- Express Shipping: Available for select regions, ensuring your order arrives in as little as 24 hours (depending on when you order).
- Shipping Carrier: We exclusively use DHL to ensure fast and secure delivery.
Order tracking
Stay informed about your order status at every step:
- Once your order has shipped, you will receive an email with your tracking number and a link to track your order.
- You can track your order directly from our website by entering your tracking number in the “Track Your Order” section.
If you have any questions regarding your order or need assistance with tracking, feel free to contact our customer support team
Get in touch
Want to know how much your shipping will cost before placing an order?
- Simply add the items you want to your cart, enter your shipping details at checkout, and you’ll receive an instant quote based on your location and the shipping method you choose.
- For custom orders or bulk purchases, please contact us at info@one8.co for a personalized quote.
Size & Fit
Should you require guidance while selecting your size, please feel free to reach out to our customer support team. Keep in mind that the sizes displayed in our Size Charts are approximate. We encourage you to shop thoughtfully and consult our Size Chart for the most accurate fit. We are open 6 days a week at our Al Seef location (ONE8 Dubai on google maps), so feel free to pass by and try things on.